Gone are the days when people used to stand in serpentine lines to remit the payments of their phone or electricity bills. Many a time, customers find it difficult to reach their work places on time after these errands as the staff in the counters fail to turn up at the dot of time! Now the users can pay their bills, get the bill details and payment date details through their mobile phones as the M-governance is being extended to more services like Kerala Water Authority, Kerala State Electricity Board and Kerala State Financial Corporation. Already, the motor vehicles department is using this mobile alert based information service where the users can access the details of the vehicle if the registration number is known.
However, the role of M-governance will not replace the existing system but will act as a supplement to e-governance to bridge the digital divide between rural and urban areas. In addition, a range of facilities including the complaint registration system at Kerala Women’s Commission, helpline and information system for Sabarimala pilgrims bus timings of KSRTC, mobile ticket reservation at Kerala State Film Development Corporation theatres and timber auction alerts at Forest Department have also been introduced. As Kerala moves a step closer to paperless transactions with these smart services, booking your movie ticket or paying the electricity bills have become as simple as a few clicks! Well, that is what we all call smart living!