What Customers Say

Mary-Anne, Eddie

Dear Venu

We just wanted to say how grateful we are for all the work that went into our holiday. We had a great time and l will be leaving some feedback on Tripadvisor. As you will know by now I have contacted John our driver who should be congratulated on his performance.

He was so much more than a driver, he was always wherever we needed him to be and always had contact information we needed to oil the wheels. What was completely unexpected was that he clearly cared for us and was always looking out for us in many different ways. People we met along the way and hotel staff were always complimentary about his behaviour and I am sure this made our trip more special.

We are also grateful to you and your company for helping us to organize a trip of a lifetime. Kerala is the most amazing place and your organisation made the difference.

Many thanks

Mary-Anne, Eddie, Alex, Peter, Sam, Samita and Ani

Tags:grateful - needed - trip - driver - special - company - helping - sure - complimentary - met - people - way - hotel - organize - staff - behaviour - lifetime - alex - eddie - peter

Camilla Frederick

Hi Tijo

We had a fantastic holiday in Kerala, thank you so much for everthing you did to make it such a success. It was all perfect, loved staying at Arakkal, Abbi and Mini were the best hosts and we loved the beach, the fishermen and the atmosphere there. The boat trip was magic,,great crew and food. Coconut Lagoon was lovely and so was the Brunton Boat yard. Kerala is the most beautiful country and the people were fantastic. We will definatly be returning one day!

Thank you again for arranging a perfect holiday for us.

best wishes

Camilla

Tags:boat - perfect - loved - best - thank - fantastic - holiday - kerala - yard - brunton - lovely - coconut - food - lagoon - definatly - day - arranging - wishescamilla - returning - crew

Andrew & Julie

Tijo,

Not well settled at the Leela, very nice it is too.

Just wanted to thank you for organising our itinery for us, I appreciate it can't have been the most profitable for you, but would I like to say it was just perfect. The suite at the Taj was lovely, the houseboat just perfect, I do wonder what

It is very difficult selecting a service of the internet, however, I'm delighted we found you. I thought your service and attention to detail second to none, Rathheesh and Sudheesh also a credit to the business, they were punctual, reliable and extremerly courteous, qualities I truly appreciate.

I would not hesitate to contact you again for any future requirements we may have, we will also recommend you, and Kerala, to all of Julie's flying colleagues at British Airways.

Tags:just - appreciate - service - perfect - punctual - reliable - extremerly - courteous - business - airways - second - rathheesh - sudheesh - credit - qualities - truly - recommend - kerala - julie - flying

Pauline & John Hall 16 February - 02 March 2010

Hello Tijo, well we are back home now after our wonderful holiday in Kerala, thank you for all the fantastic arrangements you made for us.
We had a very helpful enthusiastic and knowledgeable driver Aljo, he made our holiday special, nothing was too much trouble for him, he was a lovely lovely person and spoke very good english. All the places we stayed in were superb, food excellent, the houseboat was really relaxing and all the staff were very good kind and polite, the food on board was amazing loved it all. All accommodation we stayed at we could not fault it was all excellent, loved everything people, food, culture, wildlife, we will certainly pass your company on to anyone else who is thinking of going to Kerala.

Once again Thank you for everything!!!

Pauline & John Hall

Tags:food - stayed - good - loved - thank - lovely - excellent - kerala - holiday - kind - accommodation - board - staff - polite - amazing - culture - going - thinking - pauline - john

Brigadier Mohan Swaminathan. 29 Apr - 03 May 2010

How did it go?
Did you enjoy your trip?
Fabulous

What made it so great?
Fantastic houseboat, exemplary service, a wonderful crew, a great chef and of course the solitude and the incredible beauty of the backwaters with nature at its best- No wonder Kerala is called God's Own Country.

What was the highlight of the trip
The luxury, the beauty, the solitude, the sunrise and sunset and the great Kerala menus on board. We even had an experience of sheets of rain hitting the vast expanse of water with a beautiful rainbow to follow!

Your Accommodation
Hotel Name
Kumarakoam Lake Resort
How would you rate it?
5 star
Tell us more...
Exceptional arrangements, unique decor, lovely rooms, a very salubrious room side pool with crytal clear water, an innovative outside toilet and shower with inbuilt privacy, extemely courteous staff always with a smile and a greeting as you pass them through the day,a well selected and varied menu to suit all palates. Fantastic. Just fell in love with the place!

Our Service
How would you rate our overall service?
Excellent
What made it excellent
Exceptional. A wonderful and courteous crew. An exceptionally talented chef with traditional skills.

How would you rate our response to your first enquiry?
Excellent
Comments on our response.
Prompt, focussed and informative. Flexible to change.
How would you rate the quality of our communication?
Excellent
Comments on our communications with you
Very articulate and detailed.
How would you rate the PRE-booking process
Excellent
Tell us more...
Smooth as silk!

How would you rate the booking and payment stage
Excellent
Tell us more...
Open and transparent.

How would you rate our service while you were in Kerala
Excellent
Tell us more...
All that I have written in the various aspects in this feedback.
How would you rate your driver?
Excellent
Tell us more...
John and Josh - Simple, straightforward and very courteous and full of the right information. They were very proud to be a Keralite and loved their job!

About Kerala
If you had some Ayurveda, how did you rate the experience?
Excellent
Tell us more...
Did you enjoy the food in Kerala?
Excellent
Tell us more...
Exquisite food. Really special.

What would you recommend to others
Go right ahead and plan your holiday with Karma Kerala. You will remember forever the holiday they plan for you. An experience of a lifetime.

Anything we haven't covered?
A well thought out feedback performa. Could not have been better.

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